Policies
Returns
Returns, refunds, and our satisfaction guarantee.
Satisfaction guarantee
Shop with peace of mind. If you are not satisfied with your Jelymax product, contact us and we will help — replacement or refund according to the conditions below and applicable law.
How to request a return
- Email contact@jelymax.com with your order number and reason
- Wait for our confirmation and return instructions
- Ship the item as instructed (unused, in original packaging when possible)
Eligibility
- Items should be unused and in resalable condition unless the issue is a defect
- Defective or damaged-on-arrival products are covered — include photos if possible
- Opened hygiene-sensitive items may be refused unless defective (as allowed by law)
Refunds
Approved refunds are issued to the original payment method within a reasonable time after we receive and inspect the return. Shipping fees may be non-refundable except when we are at fault or the law requires otherwise.
Right of withdrawal
Consumers may also have a statutory right of withdrawal — see Right of withdrawal.